Everyone
Listening so your family feels heard
Reflective listening turns arguments into understanding.
The core skill
- Pause what you're doing and face the person.
- Reflect back: "It sounds like you felt…"
- Ask before advising: "Do you want help or just to vent?"
Avoid
- Interrupting or finishing sentences.
- Minimising: "It's not a big deal."
- Turning it into your own story.