Legal
Refund Policy
Published on 23 October 2026.
14-day money-back guarantee
We offer a 14-day money-back guarantee. If you are not satisfied with a Hearth Wellbeing Hub plan, you can request a full refund within 14 days of your order date — for any reason, no questions asked.
How to request a refund
Refunds are processed by our payment provider, Paddle, which is the Merchant of Record for all orders. To request a refund, visit paddle.net with the email address you paid with, or contact our support team through the app and we will help you raise the request. Once Paddle approves the refund, it is returned to your original payment method.
What happens to your plan
After a refund, the paid plan ends and your account returns to the free Essentials plan. Your account, circle and personal entries are not deleted by a refund — you keep using the free tools as before. Cancelling a renewal (without a refund) keeps your access until the end of the period you already paid for.
Subscriptions and renewals
Paid plans renew monthly or yearly until cancelled. You can cancel at any time from your plan page or through Paddle; after cancelling you keep access until the paid period ends. Payment, billing and tax details are handled by Paddle under its Buyer Terms at paddle.com/legal/checkout-buyer-terms.